RETURN/REFUND POLICY

At A1Diamonds, we strive for nothing but the best for our valued customers. That's why we've crafted a comprehensive return and refund policy that guarantees your satisfaction.

Custom and personalized orders:

All sales are final on custom orders. But if you change your mind, we understand. Cancelling a custom order will result in a 30% cancellation fee or the cost of labor whichever is higher.

Layaway Orders:

Cancelling a layaway order will result in a 35% deduction of the amount paid as restocking fee.

Shipping:

If no one was available to sign for the package at the time of delivery, and the shipment gets sent back to us, there will be a $35 fee to ship the package again. For any package(s) returned due to incorrect address on non-delivery, there will be a shipping fee deduction from the refund in the amount ranging between $35 - $79, in case of order cancellation. To have the package(s) re-shipped, a shipping fee will be charged between $35 - $79.

Returns:

If the return is a result of our error, you may return the item(s) within 14 days of delivery for a full refund. We'll also pay the return shipping costs. If the Item you received was defective, we will offer repairs/replacement at no extra charge if notified within 14 days. But if you'd still like to proceed with cancellation, we will deduct 30% from the total value.

Payment Methods:

We accept a variety of payment methods, including all major credit cards, PayPal, and bank transfer. Your security is our top priority, so all credit card transactions are subject to an extensive review.

Custom Orders:

Please note that custom orders can take up to 14 business days before we ship it out.

At A1Diamonds, we're committed to providing you with the finest jewelry and the best shopping experience. If you have any questions or concerns, our friendly customer service team is always here to help.